Returns & Exchanges
At SoundStores, we want you to be completely satisfied with your audio gear. If you are not happy with your purchase, you can return or exchange eligible electronics within 30 days of delivery.
Initiate Your Return
Log in to your SoundStores account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack the Electronics
Carefully place the item in its original manufacturer packaging, including all cables, manuals, and accessories, to ensure the product remains protected during transit.
Print and Attach Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your shipping box, ensuring any old shipping labels are fully covered.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing