Frequently Asked Questions
Your guide to the ultimate audio shopping experience.
What is the standard shipping time for my order?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
Do all products come with a manufacturer warranty?
Yes, every electronic product sold at SoundStores includes a minimum 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for open-box items?
You can return items within 30 days of delivery. For hygiene reasons, in-ear headphones must be unopened, while over-ear headphones and speakers can be returned if in original condition.
Are the headphones and speakers genuine brands?
Absolutely. SoundStores is an authorized retailer for all brands listed on our site, ensuring you receive 100% authentic products and full support.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.